1995 Tutoial Communication Protocols
ISBN: 978-1-4244-6087-8
Year Published: 1995
Pages: 98
Recent legislative, economic, and market-place pressures have forced utilities to re-think operational and organizational practices.
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In recent years, the legislative pressures of deregulation, the economic pressures that are forcing downsizing, and the market-place pressures of potential take-overs have forced utilities to re-think their operational and organizational practices. Utilities are realizing that, in order to keep their logo on their hardhats, they must shift their focus. Customer Service has suddenly become one of the major strategic goals.
